Privacy policy

Effective Date: August 21, 2025
 Last Updated: August 21, 2025

This Privacy Policy (“Policy”) explains how HASHTAG (“HASHTAG,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information about you. It applies to information collected both online and offline, including when you access our website (“Site”), contact our customer service team, engage with us on social media, or otherwise interact with our services (together with the Site, the “Services”).

If you have any questions, please contact us at assist.hashtag@gmail.com.

By using our Site and Services or providing your personal information to us, you consent to the practices described in this Policy. If you do not agree with any term, please do not access our Services or provide us with your information.


Categories of Personal Information We Collect

We may collect the following categories of personal information with your consent or as permitted by law:

  • Contact Information: name, mailing/shipping address, email address, phone number.
  • Identifiers: account usernames, passwords, IP address, and social media usernames.
  • Financial Information: payment card details, billing address.
  • Commercial Information: records of products purchased, shopping preferences, browsing history.
  • Internet or Electronic Data: cookies, device information, browsing activity, interaction with ads.
  • Geolocation Data: general region or location from which you access our Site.
  • Inferences: insights drawn from the above categories to understand preferences and improve services.

We do not request or process sensitive categories of data (e.g., medical, religious, biometric, political) unless legally required.

 

Sources of Information

We collect information in the following ways:

  • Directly from you: when you place an order, create an account, or contact us.
  • Automatically: via cookies, analytics, and browsing tools when you use our Site.
  • Third Parties: such as payment providers, delivery partners, or social media platforms.

 

Purposes of Collecting Information

We use your information for:

  • Order Fulfillment – to process, ship, and deliver your purchases.
  • Customer Support – to respond to inquiries, complaints, and requests.
  • Business Operations – record keeping, audits, compliance, and reporting.
  • Analytics – measuring trends, performance, and user behavior.
  • Marketing – sharing product launches, promotions, and updates (only with your consent).
  • Product Development – improving existing products and creating new ones.
  • Security & Fraud Prevention – preventing misuse, fraud, or unauthorized access.
  • Legal Compliance – meeting regulatory, tax, and contractual obligations.

 

How We Disclose Information

We may disclose personal information in the following circumstances:

  • Service Providers: payment processors, shipping companies, cloud hosting, customer support, and marketing partners.
  • Affiliates: future subsidiaries or related business entities of HASHTAG.
  • Analytics & Technology Partners: for performance tracking and marketing insights.
  • Legal Authorities: if required by law, regulation, or in defense of legal rights.
  • Corporate Transactions: in connection with mergers, acquisitions, or restructuring.
  • With Consent: if you direct us to share your data.

We do not sell personal data for monetary consideration.

 

Sensitive Personal Information

Unless specifically requested, please do not provide sensitive personal information such as government IDs, medical data, or financial account numbers outside of secure payment gateways.

 

Data Retention

We keep personal information only as long as necessary to:

  • Complete your transactions.
  • Maintain business and legal records.
  • Prevent fraud and misuse.
  • Comply with tax and regulatory requirements.

Once no longer needed, your data will be securely deleted or anonymized.

 

Cookies & Tracking

We use cookies and similar technologies to:

  • Personalize your shopping experience.
  • Understand site usage and performance.
  • Improve marketing and recommendations.

You can disable or manage cookies through your browser settings. Learn more at www.allaboutcookies.org.

We may also use:

  • Google Analytics for website insights (opt-out tool here).
  • Session Replay Technology to monitor browsing behavior for quality control, fraud prevention, and support.

Our Site does not currently respond to “Do Not Track” signals.

 

International Data Transfers

If you access HASHTAG from outside India, your information may be transferred to and processed in countries with different data protection standards. Where required, we use contractual safeguards and data protection agreements to ensure your personal information is handled securely and lawfully.

 

Regional Rights

India (Digital Personal Data Protection Act, 2023)

As an Indian resident, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccuracies in your personal data.
  • Request deletion of your personal data, subject to legal and business obligations.
  • Withdraw consent for processing of your personal data (where applicable).
  • Lodge a complaint with the Data Protection Board of India if you believe your rights have been violated.

To exercise these rights, contact us at assist.hashtag@gmail.com.

 

Global Rights

If you are based outside India, you may have rights under the privacy and data protection laws of your country. These may include the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to the processing of your data.
  • Request data portability in a commonly used format.
  • Withdraw consent where processing is based on consent.
  • File a complaint with your local data protection authority.

 

Security

We use technical, administrative, and physical measures to safeguard your personal information. While no system is fully secure, we continually review and strengthen our protections.

 

Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect data from minors.

 

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here, with the “Last Updated” date reflecting changes. Continued use of our Services after changes means you accept the revised terms.

 

Contact Us

For questions, requests, or concerns regarding this Policy:
 📩 assist.hashtag@gmail.com