Refund policy

Effective Date: August 21, 2025

This Return & Refund Policy explains how HASHTAG manages returns, refunds, and related requests.

Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unwashed, and in original condition, with all tags, including the HASHTAG hang tag, and the original box/packaging attached and intact.
  • Returns will be inspected upon receipt. HASHTAG reserves the right to reject any return that does not meet the above conditions.

Refunds

  • Approved refunds will be issued to the original payment method.
  • Refunds may take 5–10 business days to reflect on your bank statement, depending on your payment provider.
  • Shipping fees, customs duties, and handling charges are non-refundable.

Exchanges

HASHTAG does not process direct product exchanges.
 If you would like the same item in a different size or a different style, please follow our return process for the original item (if eligible) and place a new order separately.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service to ensure your return reaches us. HASHTAG is not responsible for lost or undelivered return packages.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery at assist.hashtag@gmail.com with your order number and photographs of the issue.
  • Once verified, we will arrange for a replacement or refund at no additional cost.

Non-Returnable Items

  • Limited-edition drops
  • Gift cards

Return to Origin (RTO)

If an order is returned to us due to unsuccessful delivery (Return to Origin):

  • We can reprocess the item and ship it again, provided it is still available in the same size and design.
  • Customers will be responsible for covering the reshipping cost.
  • For prepaid orders, you may also be required to cover the RTO charges incurred in addition to the reshipping cost.

Process to Initiate a Return

  • Contact our customer team at assist.hashtag@gmail.com with your order number and reason for return.
  • Once approved, you must ship the item back to the following address:

HASHTAG Returns
 +91 7738004986 

 422, Master Mind IV (IT Park)
 Royal Palms, Goregaon East
 Mumbai – 400065, India

  • Customers are responsible for arranging and paying for the return shipment (unless the item received was damaged or incorrect).
  • After inspection, you will be notified whether your return has been accepted or rejected.

Contact Us

For all return and refund inquiries:
 📩 assist.hashtag@gmail.com